Shipping & Returns
Free worldwide shipping on every order. Thirty days to change your mind. A lifetime warranty behind the hardware.
Every order ships free.
Standard shipping is complimentary, worldwide, with no minimum. Faster options are available at checkout if you need them sooner.
| Method | Estimated transit | Cost |
|---|---|---|
| Standard | 3–7 business days | Free |
| UPS 2-Day | 2 business days | $22 |
| UPS Next Day | 1 business day | $35 |
Processing
Most orders leave our facility within 24 hours. Orders placed after 2:00 PM ET, or on a weekend or holiday, are processed the next business day.
Signature required
Every delivery requires a signature. It protects a significant purchase, and it means we can trace exactly where your order is at any point.
International orders
We ship worldwide. Transit times outside the United States vary by destination and customs, and are estimates rather than guarantees. Any duties or import taxes are set by your country and payable by you.
Thirty days. Free both ways.
If a device isn't right for you, send it back within 30 days of delivery for a full refund to your original payment method. We cover the return shipping, and there's no restocking fee.
What we need
The device in the condition you received it, in its original packaging, with all accessories and documentation included.
If your order included a gift with purchase, please return that as well.
What can't be returned
Gift cards, and any item marked final sale at the time of purchase.
Items returned incomplete, damaged, or outside the 30-day window may qualify for a partial refund at our discretion.
Timing
Allow 7–10 business days from the day your return reaches us for inspection and processing.
Once approved, refunds post to your original payment method. Your bank may take a few additional days to display it.
Where you bought it determines who handles your return.
This policy applies to purchases made directly on spacetouch.com.
If you purchased your device from an authorized retailer, distributor, spa, clinic, physician's office, or any third-party marketplace, your return is governed by that seller's own policy and must be arranged through them. Their return window, conditions, and refund terms may differ from ours, and we are not able to accept returns or issue refunds for orders we did not sell.
Not sure where your device came from? Contact us with your serial number and we'll point you to the right place.
Four steps.
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Email us
Write to service@spacetouch.com with your order number and the reason for the return. Or call (833) 801-0251.
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Receive your authorization
We'll confirm your return and send written instructions. Please wait for this before shipping anything back — it's how we match your package to your refund.
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Pack and ship
Repack the device in its original box. Use an insured, trackable service. We can't be responsible for a return that doesn't arrive.
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Refund
We inspect on arrival and notify you by email. Approved refunds are issued to your original payment method within 7–10 business days.
Covered for life.
Every Spacetouch device carries a lifetime manufacturer's warranty against manufacturing and battery defects. It's separate from returns, and it doesn't expire.
What's covered
Replacement of defects in manufacturing and battery performance, for as long as you own the device.
The replacement device itself is provided at no charge, with no limit on how many times you claim.
What isn't
Accidental damage, loss, theft, and normal cosmetic wear. Care+ adds coverage for those — 2, 3, and 5-year terms are available.
Shipping on a warranty claim is also not covered. See below.
Making a claim
Start at our warranty claim page, or email service@spacetouch.com with your serial number and a description of the issue.
Warranty shipping works differently from returns.
A 30-day return is free — we cover the shipping in both directions.
A warranty claim is not. The replacement device is entirely free, however long you've owned it. But shipping is paid by you, at actual cost, in both directions — sending the defective device to the factory, and sending the replacement back to you.
We'll quote the exact amount before anything moves, so you can decide with the number in front of you. There is no markup and no handling fee; you pay what the carrier charges.
Frequently asked.
I bought my device from a spa. Can I return it to you?
No. Returns are handled by the business that sold you the device. Contact the spa, clinic, or retailer directly — their policy applies, including their return window and any fees.
We're glad to help you identify the seller if you're unsure. Email us your serial number.
When does the 30 days start?
On the day your order is delivered, not the day you placed it. Your return needs to be authorized within that window — it doesn't need to have arrived back with us.
Do I pay for return shipping?
Not for a 30-day return. Returns are free — we'll send a prepaid label with your return authorization.
Warranty claims are different: shipping is at your cost in both directions, though the replacement device is free. See the next question.
Who pays shipping on a warranty replacement?
You do, in both directions — sending the defective device to the factory, and sending the replacement back to you. You pay the actual carrier cost, with no markup and no handling fee.
The replacement device itself is completely free, no matter how long you've owned it. We'll quote the shipping before anything moves so you can decide with the figure in front of you.
Why is warranty shipping not free when returns are?
A return happens within 30 days, from our warehouse, and we absorb it as part of the purchase.
A warranty claim can happen years later and involves moving a device to and from the factory, sometimes internationally. Covering that indefinitely isn't something we can promise honestly — so instead we've made the warranty itself unlimited and permanent, and kept the shipping transparent and at cost.
Can I exchange instead of refunding?
Yes. Tell us which device you'd prefer when you request your return and we'll arrange the exchange. If there's a price difference we'll either charge or refund it.
My device arrived damaged.
Contact us within 48 hours of delivery with photographs of the packaging and the device. We'll replace it. Damage in transit isn't a return — you won't be charged and it doesn't count against your 30 days.
Can I return a device I've already used?
Yes. We expect you to try it — that's the point of a 30-day window. We ask that it comes back clean, complete, and in its original packaging.
I've lost the original box.
Contact us before shipping. We may be able to send replacement packaging. A device returned without adequate protection that arrives damaged may receive only a partial refund.
How long until I see my money?
We process approved refunds within 7–10 business days of receiving your return. Your bank or card issuer then takes its own time to post it — usually 3–5 business days, occasionally longer.
If it's been more than two weeks since we confirmed your refund, contact your card issuer first, then get in touch with us.
Do you ship to my country?
We ship worldwide. Enter your address at checkout to see available methods and estimated transit times. Duties and import taxes are determined by your country and are your responsibility.
Is my order insured in transit?
Yes. Outbound orders are insured and require a signature on delivery. For returns, we ask you to use an insured, trackable service so you're protected if the carrier loses the package.
Can I cancel an order after placing it?
If it hasn't shipped, yes — email or call us as soon as possible. Most orders leave within 24 hours, so contact us quickly. Once it's shipped, treat it as a return.
Do you offer trade or professional terms?
Yes. Spas, clinics, and distributors buy on separate terms with their own shipping and return arrangements. Visit our distributor page or email service@spacetouch.com.
Talk to a person.
Our team is in Las Vegas and answers every message. No queues, no chatbots.
Las Vegas, NV 89118
