Refund Policy

Scope

Who this policy covers.

This policy applies to purchases made directly on spacetouch.com. Where you bought your device determines who handles your return.

Bought somewhere other than spacetouch.com?

If you purchased your device from an authorized retailer, distributor, spa, salon, clinic, physician's office, or any third-party marketplace, your return is governed by that seller's own policy and must be arranged directly with them.

Their return window, conditions, restocking fees and refund method may differ from ours. We cannot accept returns, issue refunds, or process exchanges for orders we did not sell, and we are not able to override a third-party seller's terms.

If you're not sure who sold you your device, email us your serial number at service@spacetouch.com and we'll identify the seller and point you to the right place.

The window

Thirty days from delivery.

You have 30 days from the day your order is delivered to request a return. The request must be made within that window — the device does not need to have reached us by then.

Condition

We expect you to have used the device — that is the purpose of a trial period. We ask that it comes back:

Clean and undamaged
In its original packaging
With all accessories, cables, heads and documentation

Not returnable

Gift cards
Items marked final sale at the time of purchase
Devices purchased from a third party (see above)

If your order included a gift with purchase, that gift must be returned alongside the qualifying item.

Partial refunds

We reserve the right to issue a partial refund where a device is returned:

Missing parts or accessories
Damaged for reasons not attributable to us
Outside the 30-day window

We will always tell you before doing so, and explain why.

How to return

Four steps.

Request your return

Email service@spacetouch.com with your order number, or call (833) 801-0251. Tell us briefly why it isn't right — it helps us improve.
Receive authorization and a label

We'll confirm your return and send written instructions with a prepaid shipping label. Please wait for this before sending anything — unauthorized returns cannot be matched to your order.
Pack and ship

Repack the device in its original box and attach the label we provide. Keep your tracking number until the refund appears.
Inspection and refund

We inspect on arrival and email you the outcome. Approved refunds are issued to your original payment method within 7–10 business days of receipt.

Shipping costs

Returns are free. Warranty shipping is not.

These are two different things, and the difference matters.

30-day return

Free in both directions. We provide a prepaid label. There is no restocking fee and no deduction from your refund.

For international returns, contact us before shipping so we can arrange the appropriate method for your country.

Warranty replacement

The replacement device is free. For as long as you own it, with no limit on claims.

Shipping is paid by you, at actual carrier cost, in both directions — sending the defective device to the factory and receiving the replacement. No markup, no handling fee, quoted before anything moves.

Damaged on arrival

Neither of the above. If your device arrives damaged, contact us within 48 hours with photographs of the packaging and the device.

We replace it at our cost. It does not count against your 30 days and you pay nothing.

Refunds

How and when you're paid.

Method

Refunds are issued to the original payment method used for the purchase. We cannot refund to a different card, account or person.

Timing

We process approved refunds within 7–10 business days of receiving your return. Your bank or card issuer then takes its own time to post it, typically a further 3–5 business days.

If it hasn't arrived

Check your account, then contact your card issuer — posting delays are common and outside our control. If more than fourteen days have passed since we confirmed your refund, contact us and we'll trace it.

Exchanges and gifts

Other situations.

Exchanges

Tell us which device you'd prefer when you request your return. Any price difference is charged or refunded accordingly.

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you'll receive store credit for its value once the return is received.

If it wasn't marked as a gift, or was shipped to the purchaser first, the refund goes to the original purchaser.

Cancellations

Orders can be cancelled at no cost before they ship. Most orders leave within 24 hours, so contact us promptly. After shipping, treat it as a return.

Questions

Frequently asked.

I bought my device from a spa. Can I return it to you?

No. Returns are handled by the business that sold you the device. Contact that spa, clinic or retailer directly — their policy applies, including their window and any fees.

Email us your serial number if you need help identifying the seller.

Can I return a device I've already used?

Yes. Thirty days exists so you can genuinely try it. We ask only that it returns clean, complete and in its original packaging.

Do I pay anything to return within 30 days?

Nothing. Return shipping is free and there is no restocking fee. You receive the full purchase price back.

Why isn't warranty shipping free too?

A return happens within 30 days and we absorb it as part of the sale. A warranty claim can arise years later and involves moving a device to and from the factory, often internationally.

Rather than promise something we couldn't sustain, we've made the warranty itself unlimited and permanent, and kept the shipping transparent and at cost.

I've lost the original packaging.

Contact us before shipping. We may be able to supply replacement packaging. A device returned without adequate protection that arrives damaged may receive only a partial refund.

When exactly does the 30 days start?

On the delivery date, not the order date. Your request must reach us within that window; the device itself can arrive afterwards.